Shipping, payments, guarantees and returns.
The prices indicated on the entire website include VAT and taxes.
The shipping costs listed below are valid only for the Iberian Peninsula, Balearic Islands, Canary Islands, Ceuta, Melilla and Western Europe. For other places contact us.
Shipping costs are independent of the items purchased, quantity or price. It is the same for any order.
Some products that we do not have stock at the time of purchase, orders will be partially served without them, subsequently receiving the customer the missing product at no cost.
Discount coupons are not cumulative. You must provide a mobile number so that the transport company can contact you
Free delivery for orders over € 100.00 (France, Spain, Portugal, Belguiqe and Germany)
For your orders of items sold and shipped by Empetel, we offer Royal Mail tracked, Royal Mail Signed and Mondial Relay.
Deadlines: Orders are processed within the first 24 hours from their reception and are therefore
- United Kingdom: received for you within 3 - 4 days
- France, Belgium and Germany : 3 - 4 days
- Spain and Portugal: 1-2 days
- For the entire European Union 3-5 days
- Rest of europe 4-10 days,
- Worldwide 7-20 days
|Services UK||Shipping costs|
|Royal Mail Tracked|| 7.90€ (£6.75). Free delivery for orders over € 200.00
|Royal Mail Signed|| 15.90€ (£13.58 ) Free delivery for orders over € 200.00
C- Payment methods.
1. VISA / MASTERCARD PAYMENT:
For your safety Empetel.es has relied on the payment system by credit card of La Caixa, through its payment gateway.
The bank details entered are encrypted and transmitted securely to the servers of the bank and, subsequently, are verified with the issuing bank to avoid possible fraud and abuse.
This data entry procedure is guaranteed by SSL (Secure Socker Layer) -128 bits encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access to this relative information via Internet to the bank details entered by the customer.
Empetel.es does NOT have access to customer card information.
Note: To ensure that the buyer is the cardholder,
Servired can request a code that is automatically sent to the mobile number associated with that card.
Payment is now available with: iupay-logo_
It is a secure method of payment by bank card. More information at www.PayPal.es
In addition, payment by card can be made without necessarily being registered with Paypal.
D- Changes, returns and cancellations.
To expedite the exchange or return process, please fill in the returns form that you can find and print: Returns form
1.1. Defective merchandise
In case the merchandise arrives defective, Empetel.es will proceed, as appropriate, to the repair, replacement, reduction of the price or termination of the contract, procedures that will be free for the buyer. This gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials. ”The reimbursement to the customer is made once collected and checked the returned merchandise.
In case of screens it will be verified that the use that has been had of them has not gone beyond its mere verification.
The client must notify us within a maximum period of 15 business days from the reception of the product or service and we will change it assuming empetel.es the shipping costs.
After fifteen days of receipt: Read the section on guarantees below.
1.2 Right of withdrawal (the product is no longer desired or has been wrong when requested).
- The buyer has fifteen business days from receipt of the product or from the conclusion of the contract for the provision of services for the exercise of the right without justifying the decision and without penalty of any kind.
You will only have to bear the return costs generated.
- To accept a return both the product and the packaging must be in perfect condition and with all the original content (in case of screens it will be verified that the use that has been had of them has not gone beyond its mere verification) and not 15 business days after receiving the product or service. To expedite the process, please indicate clearly the order number, names and telephone number.
- Contracts for the provision of services whose execution has begun, with the agreement of the consumer and user, are excluded from the right of withdrawal before the end of the period of fifteen business days.
- The company is not responsible for the mobiles it receives for repair and they are not collected or claimed by the end customer within 30 days.
You have the following options:
- Return a product that has been received defective or does not work within the first 48 hours of receipt. We pick it up and change it (cost € 0)
- Return or exchange a product with which you are not satisfied, you were wrong to order it or you no longer want it. (15 days from receipt). We will pick it up and / or change it (cost € 9.90)
- Return a product to process the warranty with the manufacturer. We pick it up and return it once it has been repaired or replaced by the manufacturer (cost € 19.90)
Click on: Returns form
3. Cancellation of an order:
You have the right to cancel the order only and when it has not already been sent. In case of not accepting the order, Empetel.es will claim the shipping costs.
You must request such cancellation by email indicating the order number or calling the customer service telephone number (+34)958991163.
- The original accessories are guaranteed for the period, which according to current law, is two years except for those products, which due to their nature of wear (batteries,) their period of Warranty is 3 months.
All electronic components such as: screens, flex, touch screens, lenses, repair parts, charging connectors and other components for repairs, are exclusive products for specialized workshops, not for the end user. If you buy any of these products, we assume that you are a specialized workshop and not an end user, so you are not subject to the guarantee law. These types of products lack warranty if they show signs of use.
Manipulation, breaking or absence of the guarantee seal supposes its automatic annulment. The manufacturer requires that upon receipt of the part, BEFORE BEING INSTALLED OR HANDLED, it be tested, WITHOUT REMOVING ANY PROTECTIVE PLASTIC.
The maximum term for the return of defective products or products that customers do not want is 15 days **, counting from the date of receipt.
If a fault is detected, the defective part must be returned and check that the plastics have not been removed nor has it been handled or installed incorrectly.
In the case of repair screens and components, it will be verified that the use that has been made of them has not gone beyond their mere verification.
Likewise, the repair and replacement will be free for the consumer and buyer, as long as the product has not suffered an abnormal use such as bumps, contact with liquids, incorrect assembly and handling or any factor that makes the guarantee of origin lose (in In this case, the buyer is responsible for shipping and handling